Cookies Policy | Cocoa Casino

1. What cookies are

Cookies are small text files or similar data files that a website may place on your computer, mobile phone, tablet or other device. They allow a website to recognise a device, remember certain information and perform particular functions. Some cookies are stored only for the duration of your browsing session. These are commonly called session cookies. Other cookies remain on your device for a set period or until you delete them. These are commonly called persistent cookies.

Cocoa Casino may also use technologies that perform a similar role to cookies. These can include pixels, tags, web beacons, software development kits, local storage and device or browser identifiers. In this policy, we use the term cookies to include cookies and similar technologies unless a different meaning is clear from the context.

Cookies do not usually contain information that directly identifies you, such as your name or full contact details. They may, however, be linked with information held about your account, device or website activity. Where information collected through cookies can identify you, it will be handled in accordance with our Privacy Policy and applicable privacy requirements.

Cookies may be placed by Cocoa Casino, or by selected service providers acting on our behalf. Some third parties may also place cookies when their features, content, measurement tools or services are used on the website. The availability and purpose of cookies may change as the website, technology or services develop.

2. How Cocoa Casino may use cookies

The cookies used on the website may have different purposes. Some are required for the website to function properly, while others help us understand how the website is used or provide a more convenient experience. Depending on the website features available to you, Cocoa Casino may use cookies for the following purposes.

Strictly necessary cookies

These cookies support essential website operations. They may help with page navigation, secure areas, account access, session management, fraud prevention, network management and the delivery of requested services. Without these cookies, some parts of the website may not work correctly. Because they are necessary for core functionality, they may not be available for disabling through ordinary cookie preference tools.

Preference and functionality cookies

These cookies remember choices you make and help tailor the website to your preferences. For example, they may remember language, region, display or session settings. They can make future visits more convenient and reduce the need to repeat the same selections. If you decline these cookies, some preferences may not be retained and certain features may be less convenient to use.

Analytics and performance cookies

These cookies help us understand how visitors use the website, including which pages are viewed, how visitors move through the site and whether links or features are working as intended. Information may be collected in an aggregated or statistical form. We may use this information to monitor performance, identify technical issues, improve content and make the website easier to use.

Security and risk management technologies

Cookies and related technologies may be used to help protect the website and users. They may support account security, detect unusual activity, prevent misuse, assist with fraud monitoring and help us maintain the integrity of our services. These technologies may operate alongside other security controls and may be necessary when you use account or gaming-related features.

Marketing and advertising cookies

Where permitted and relevant to the services offered, cookies may be used to measure marketing activity, limit repeated advertising, understand the effectiveness of campaigns or show content that may be more relevant to a visitor. These cookies may be placed by Cocoa Casino or by advertising and measurement providers. We do not use cookies to remove your responsibility for making informed gambling choices, and marketing activity should not be understood as an encouragement to gamble beyond your means.

3. Third-party services and information sharing

Cocoa Casino may use trusted third-party providers to support website hosting, security, analytics, customer service, payment-related functions, communications, marketing measurement or other operational services. These providers may process information collected through cookies or similar technologies only for appropriate business, technical or service-related purposes and in accordance with their applicable arrangements with Cocoa Casino.

Third-party websites, applications or content may have their own cookies and privacy practices. This may include links to external websites, embedded tools, social media features, measurement services or payment and identity solutions. Cocoa Casino does not control the cookie practices of independent third parties. You should review the relevant third party's privacy and cookie information before using its services or providing information.

Information collected through cookies may be processed in Australia or another country where Cocoa Casino, its service providers or technology partners operate. Where information is transferred across borders, appropriate steps may be taken to handle it in accordance with applicable privacy obligations. The information collected may include device type, browser type, approximate location, IP address, pages viewed, referral information, interactions with website features and the date or time of activity.

Cookies are not intended to collect more information than is reasonably needed for their stated purpose. We may combine cookie information with other information where this is necessary to operate the website, protect users, comply with legal obligations, prevent fraud, understand service use or improve our products and services.

Cookie information may be retained for different periods depending on its purpose. Session information generally expires when a browsing session ends, while persistent information may remain for longer. Retention may also depend on security needs, legal requirements, operational requirements and the settings of a particular service provider.

4. Your cookie choices

When you first visit the website, you may be shown a cookie notice or preference tool. Where applicable, this tool allows you to accept or reject categories of cookies that are not essential to website operation. You can change your choices later by using the available cookie settings link or preference controls on the website. Changing your preferences may not affect information that was collected before the change.

You can also control cookies through your browser or device settings. Most browsers allow you to view, delete, block or restrict cookies. You may be able to configure your browser to notify you before a cookie is stored, or to reject certain categories automatically. Device settings may provide similar controls for mobile applications or other connected services.

Deleting cookies may sign you out of accounts, remove saved preferences and affect the way parts of the website operate.
Blocking all cookies may prevent essential features from working and may affect account access, security checks or other requested services.
Cookie controls may need to be applied separately on different browsers, devices or user profiles.
Some third-party cookies may require you to use controls made available directly by the relevant third-party provider.
Browser-based privacy settings may limit certain tracking technologies, but they may not disable every technology used by a website.

If you use the website while signed in, some activities may still be associated with your account even after certain optional cookies are disabled. This is because account and security functions may rely on information other than cookies. Our Privacy Policy explains how personal information may be collected, used, stored and disclosed more generally.

Cookie choices are separate from responsible gambling choices. Managing cookies will not change account limits, self-exclusion arrangements, identity checks, age requirements or other responsible gambling controls. If gambling is causing concern, use the responsible gambling tools and support information made available on the website.

5. Updates and questions

We may update this Cookies Policy from time to time to reflect changes to the website, technology, service providers, legal requirements or our information practices. When changes are made, the updated version will be published on this page with a revised effective date where appropriate. You should review this page periodically so that you understand how cookies may be used.

If a significant change affects the way optional cookies are used, we may provide additional notice or request a new preference where required. Your continued use of the website after an updated policy is published may be subject to the revised policy, except where applicable law requires a different form of consent.

If you have a question about this Cookies Policy, your cookie choices or the handling of information collected through the website, you can contact Cocoa Casino using the contact or privacy channels made available on the website. Please do not include unnecessary sensitive information in an enquiry. We may need to verify your identity before responding to a request relating to an account or personal information.

This policy is intended to provide general information about cookies and similar technologies. It does not replace the Privacy Policy, website terms, responsible gambling information or any other terms that apply to your use of Cocoa Casino.